Welcome to King George Road Surgery
Telephone Number 01634 671037
Sharing GP data - advice for the public
There has been some national media coverage about the introduction of the new arrangements under General Practice Data for Planning and Research (GPDPR) and the data sharing of patient records. There is some NHS Digital advice for patients about the collection of GP data that may help patient understanding of how the information is shared in a non-identifiable way and will only be used for research.
FLU Vaccination Delay Issue Update
You may or may not be aware from the media that the main supplier of the flu vaccine Seqirus have freight issues causing delays to the deliveries of the vaccine to practices.
This year we are working collaboratively with Churchill Clinic, Matrix, Reach, Stonecross, West drive and Maidstone Road Surgery. We will be providing clinics at Lordswood Healthy Living Centre.
This means that some of our practices have been given confirmed delivery dates and we are hopeful that we can continue to offer flus to all patients that have already booked.
We will not however be able to book any further appointments until the other deliveries have been confirmed.
Please note- This is all subject to Seqirus honouring the dates they have given practices
We will continue to provide updates as we recieve them here and on our facebook page.
IF YOU RECIEVE AN EMAIL REGARDING YOUR COVID VACCINATION AND ARE UNSURE WHERE IT HAS COME FROM PLEASE CONTACT THE SURGERY. THERE ARE A LOT OF SCAM ONES CIRCULATING AT THE MOMENT.
You will NOT be charged for cancelling or not turning up for your covid vaccination appointment. If you receive an email or text stating you have been fined please ignore and block the number. It will not be from your surgery or the NHS.
Click here to find out more about Medway South Primary Care Network
Checking vaccination status with the NHS App
People who want to travel abroad can now use the NHS App to show they have been fully vaccinated.
A full course is currently two doses of any approved Covid-19 vaccine. Vaccine status will be available from the NHS App which can be downloaded from app stores, with more information available on gov.uk. The CCG has also published information on its website.
If patients are unable to access this service, and they have had two vaccines, they can request a paper letter from the NHS by calling 119. Patients should only call 119 if they have had their second dose more than five working days beforehand. It may take seven working days for the letter to arrive.
Government and NHS information has made it clear that GP practices cannot provide proof of vaccination status so patients should not contact them
Flu Clinics - for 2021/2022
We are now booking our Flu Clinics for our over 65 patients, please contact our dedicated flu line one 01634 672720 between 08.30 and 14.30 to book your appointment. Outside these hours please contact the surgery
In line with Government Guidance we are working within the social distancing rules within a HealthCare Setting. Therefore our clinics will be allocated specific times which you will be asked to attend. Please attend the clinic wearing a mask and be prepared that you may have to queue outside.
To comply with the regulations and vaccinate as many patients as possible , we are continuing our Flu campaign at Lordswood Healthy Living Centre and working together with Churchill Clinic, Reach Healthcare, Maidstone Road Surgery, Matrix Surgery and Stonecross and WestDrive Surgery to protect our community as quickly as possible.
If you are 65 on the 31st March 2022 you are entitled to a vaccination this year
All patients aged 50+ will be entitled to a flu vaccination but we will prioritize our most vulnerable patients first. Once we have received these vaccines the practice will contact patients. Please do not call the surgery regarding this age cohort as they will not be available until mid to end of September at the earliest.
COVID19 VACCINE GUIDANCE 16/12/2020
💙 GPs are working hard to provide care safely.
⚠Please follow your practice’s safety advice if visiting for an appointment.
😷 Do not go to your GP if you have symptoms of coronavirus or are self-isolating.
COVID vaccinations coming soon for the over 80s.
We are pleased to announce that we will be joining our neighbouring practices in the Medway South Primary Care Network (PCN) and Rochester PCN. We are still awaiting a definitive date for when we can commence these.
The vaccination centre will be at Lordswood Healthy Living Centre and Rochester Healthy Living Centre and will be by APPOINTMENT ONLY
PLEASE DO NOT PHONE THE SURGERY FOR DETAILS OR TO BOOK A VACCINATION APPOINTMENT.
The first group of patients eligible for the vaccination are people aged 80 and over*. The PCN staff will be telephoning them to explain about the vaccine and to book their appointments.
Appointments for COVID vaccination CANNOT be booked by the surgery.
Please see the current tier list below, please note we are not able to deviate from this tier list and patients will be vaccinated accordingly.
*The Government has defined the priority groups for vaccination as follows-
- residents in a care home for older adults and their carers
2 all those 80 years of age and over and frontline health and social care workers
- all those 75 years of age and over
- all those 70 years of age and over and clinically extremely vulnerable individuals
- all those 65 years of age and over
- all individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality
- all those 60 years of age and over
- all those 55 years of age and over
- all those 50 years of age and over
It is estimated that taken together, these groups represent around 99% of preventable mortality from COVID-19.
To see more details, follow this link:
Information on Covid-19 vaccine
Covid-19 vaccinations will be provided through a range of local NHS services. The vaccines will be available to everyone over 18 years old. People will be invited for vaccination based on a nationally set priority list. The elderly and most at risk from Covid-19 will be vaccinated first
We are not currently providing Covid-19 vaccines. We will update this page when more information about local vaccine services is confirmed.
You do not need to contact the surgery until you receive a letter, text or phone call about getting the Covid-19 vaccines. Our phone lines are very busy and we would appreciate your support to keep phone lines open for people needing to make appointments for other health matters.
The vaccination programme will take several months to work through everyone, so it could be some time before you are contacted.
Please help protect yourself, friends and loved ones by getting vaccinated when you are invited.
Find out more
For more information about the Covid-19 vaccination programme in Kent and Medway please visit www.kentandmedwayccg.nhs.uk/covid19vaccine
For national information about the vaccine visit www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/
Kent and Medway Covid-19 alert level is VERY HIGH (Tier 3)
It is essential that everyone acts to stop the spread of the virus.
Wash your hands, cover your face, make space. These are the three most effective ways we can all control the spread of the virus.
Remember if you have any coronavirus symptoms; high temperature, a new continuous cough, or a loss or change in your sense of taste or smell, get a free test by calling 119 or book online.
Together, we will control the virus and stop the spread.
Don’t forget Hands, Face, Space.
Being a tier 3 area means WE MUST:
- Not mix with other households indoors
- Only meet people outdoors in open public spaces in groups of up to six
- Reduce our number of journeys, avoid travel outside the area unless needed
- Work from home if possible
Full details of all the requirements for Tier 3 are available at: https://www.gov.uk/guidance/tier-3-very-high-alert
Message for Our Patients
King George Road is open for urgent and non-urgent appointments, flu vaccines, cervical smear tests and blood tests. Telephone and video consultations continue to be offered to all patients and face to face appointments following clinical triage.
Patients may experience a slight delay in contacting the practice on the telephone due to the high volume of calls we are currently receiving.
Online services continue to be available on the practice website. Patients who are unable to contact the practice and have an urgent medical condition can call NHS 111, which is open 24 hours a day, seven days a week.
Your Covid Recovery is a new NHS website designed to help people recover from the long-term effects of Covid-19. It includes information about how to manage ongoing symptoms. It also includes a helpful section for family, friends and carers of people who are recovering. It can be used by anyone who is recovering from Covid-19.
Black, Asian and minority ethnic family Covid-19 helpline
Barnardo’s has launched a vital new support service which will help make a positive difference to the lives of many Black, Asian and minority ethnic (BAME) children, young people and their families impacted by Covid-19. This is a UK-wide helpline - https://helpline.barnardos.org.uk/ - which will focus on issues specifically affecting children, young people and families from BAME communities. The new service is a free telephone helpline and web chat facility for children, young people and families from these communities.
Barnardo’s specialist advisers will aim to provide ongoing support on a range of complex issues including mental health, bereavement, family break-down, neglect, back to school, parenting advice, counselling, family stress, discrimination, barriers to services and more.
The flu vaccination is the best protection for you and those around you which is why it is offered for free for those most at risk.
Vaccinations started in September and continue over the winter months, with appointments available throughout the season (so there is still plenty of time to book). Priority is given to those who are most at risk of flu.
FOR 50-64 YEAR OLDS
As per government guidance all patients aged between 50-64 years are entitled to a flu vaccination; we are sending invites to patients for this; however, if you are eligible and have not heard please contact the practice to arrange an appointment.
Following recent activity on Facebook where patients of King George Road posted derogatory comments about some of our staff, we now have the following policy in place.
If any such posts are brought to our attention we will contact the patients involved and invite them in to have a face to face discussion about the issues that they have. This will be viewed as a potential break down in the doctor – patient relationship and may result in you being removed from our list.
However, we would ask that rather than posting derogatory or hurtful comments about any of our staff on social media, or if there are any aspects of the service that you are not entirely happy with, please ask to speak to the practice manager about this or put your comments to us in writing giving us the opportunity to respond. We welcome all feedback, positive and negative as it gives us the opportunity to review the services that we provide and where necessary or appropriate, make any changes or improvements.
SHINGLES & PNEUMONIA VACCINATIONS
These vaccinations are also available at the surgery now, please contact Reception to check your eligibility and book your appointment. Thank you.
Our Receptionists Shanine Howells, Sammie Magee and Kirsty Mills have completed the Healthcare Assistant Training and are fully qualified to administer Flu vaccination, Pneumonia and Shingles Vaccinations.
King George Road Surgery provides patient Online Services. This will let you interact with our practice at your convenience, even when we are closed, to book routine 10 minute appointments with your chosen GP, order your repeat medication and also view your medical record online.
To use Patient Access you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you
To register on log on please go to app.patientaccess.com/login
Please note, very soon all prescriptions will be sent electronically to a nominated pharmacy of your choice. Please inform reception which pharmacy you would prefer your prescriptions to be sent to.
There has been a recent out break of Measles in this area, if you have not received the MMR Vaccination please contact the surgery to arrange an appointment.
At King George Road Surgery we are committed to providing quality care for our patients within a confidential and safe environment.
We pride ourselves in showing courtesy and respect to all our patients regardless of ethnicity, religious beliefs, socio-economic background or the nature of the health problem.
We aim to promote good health and well-being for all patients and to involve patients in decisions regarding their treatment.
We involve allied healthcare professionals in the care of our patients where it is in their best interest.
We ensure that all members of the team have the right skills and training to carry out their duties competently.
-King George Road Surgery Mission Statement
Welcome to our website where we hope you will find enhanced convenience added to first class healthcare. Find out when we are open and how to see a member of the team. We have made life a little easier with practice updates, news on the latest health issues and even access to repeat medication all at your fingertips.
New Dermatology Service
3 April 2019
NOTICE FOR DERMATOLOGY PATIENTS
The North Kent Dermatology Service went live on Monday 1 April. DMC Healthcare, the provider of the new service, is currently receiving an unprecedented number of calls from patients.
Although DMC has increased the number of phone lines available, they are currently not able to contact patients as all the lines are in use due to the volume of incoming calls.
DMC Healthcare will shortly be contacting patients regarding appointments and are therefore appealing for people not to call them at this time.
The new service is offering patients across Medway, Swale, Dartford, Gravesham and Swanley a more consistent service and shorter waiting times. However, DMC is asking patients to bear with them during this initial period.
For more information on the service, visit www.dmchealthcare.co.uk/north-kent
Your Good Health
Access to a wide range of healthcare services is a key element of a good local practice. We don’t just want to see you when you’re ill we want to make sure you stay healthy too. Check out how we can cover both bases with our clinics and services.
Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured.
We always welcome feedback regarding our services in order for us to make improvements, please feel free to visit our NHS Choices page and leave feedback. Click the following link: NHS Choices Feedback
Comments and Suggestions
If you have a comment or suggestion regarding our service/practice that you would like to feedback to us, please complete our comments and suggestion form by clicking on the following link: Comments & Suggestions
Primary Care Hubs
What are Primary care Hubs?
- You will now be able to see a healthcare professional in the eveings and at weekends
- Primary Care Hubs have been developed to improve the availability of services you would normally get from your GP practice.
- Primary Care Hub healthcare staff will be similar to those at your usual GP practice and will include doctors, healthcare assistants, physiotherapists and mental health workers.
Who will be able to use the Primary Care Hubs?
- Any patient registered with a Medway GP will be able to access the Primary Care Hubs
Who is providing the service?
- Primary Care Hubs are funded by Medway Clinical Commissioning Group as part of the national Improving Access to general Practice Programe.
- The service is provided by Medway Practices Alliance (MPA) - a federation of GP practices in Medway
How do i access the service?
- You will need to have a booked appointment to be seen in a Hub.
- Appointments must be booked via your own GP surgery in the same way you would book an appointment usually.
- You can book an appointment with your usual GP surgery reception team for a same day appointment (subject to availability) or up to two weeks ahead.
- Appointments cannot be booked directly at the Primary Care Hubs.
When and where will you be able to use the service?
- Rochester Healthy Living Centre, Delce Road, Rochester, ME1 2EL
- Rainham Healthy Living Centre, 103-107 High Street, ME8 8AA
- Lordswood Healthy Living Centre, Sultan Road, Chatham, ME5 8TJ
To view our latest news please click HERE
(Site updated 06/09/2021)